If
the incorrect item has been shipped to you by accident, we will
pay for the return shipping charges and ship you the correct
item free of charge, but please call us
immediately so that WE can arrange for the FedEx Ground pickup.
Alternatively you may simply refuse the delivery if you are immediately
aware of the mistake and inform us AT ONCE
and WITHOUT DELAY so that we can expect the returned item and do
not reject it on our side as an unauthorized return.
The Procedure to Return Merchandise
In order to return any piece, please
follow these instructions. Returns will not be accepted if they
are not properly adhered to:
If you have accepted delivery, please ensure
that all original instruction sheets, hardware packets (buts,
bolts, etc), warranty card, and packing is still available and
in sufficient condition to withstand return shipping, otherwise
you must arrange for alternative packing that will properly protect
the furniture during return transportation.
Call our manufacturer's customer service line at 1-800-346-9748 or email us to
request a "Returned Merchandise Authorization Code"
("RMAC").
Arrange for pickup of the item(s) through FedEx
Ground and return it to the destination given to you by the customer
service rep when you get your RMAC.
Please include your name, address, phone
number, copy of invoice from the original order, and your RMAC
in the package.
Write your RMAC code on the Way Bill in
the "Sender Reference" area so that it can easily be
identified upon receipt that it is an authorized return.
Keep your copy of the Way Bill, which has
a tracking number for the shipment, for your records and in case
we require the tracking number to trace the whereabouts of the
shipment.
