In
order to return any piece, please follow these instructions. Returns
will not be accepted if they are not properly adhered to:
If you have accepted delivery, please ensure that all original
instruction sheets, hardware packets (buts, bolts, etc), warranty
card, and packing is still available and in sufficient condition
to withstand return shipping, otherwise you must arrange for alternative
packing that will properly protect the furniture during return
transportation.
Call our customer service line at 1-866-862-3327
or email us to request a "Returned
Merchandise Authorization Code" ("RMAC").
Arrange for pickup of the item(s) through FedEx Ground or UPS and
return it to the designated return depot, which you will be
given by an authorized Iowa Adirondack representative
when you make initial contact for your RMAC.
Please include your name, address, phone number, copy of invoice
from the original order, and your RMAC in the package.
Write your RMAC code on the Way Bill in the "Sender Reference"
area so that it can easily be identified upon receipt that it
is an authorized return.
Keep your copy of the Way Bill, which has a tracking number
for the shipment, for your records and in case we require the
tracking number to trace the whereabouts of the shipment.
Conditions:
Item
must be sent back within 20 days from date of receipt, otherwise
returns may not be accepted.
All
products and packaging must be in their original condition to
receive a full refund, otherwise repackaging and/or restoration
fees may apply and be deducted from refund amount.
If item is damaged beyond repair for any reason, notwithstanding
documented damage made by FedEx, UPS or other chosen delivery company
before you initially received the item) and not suitable for
re-sale, the return will not be accepted.
Maximum
refund is your original purchase price plus we refund original
shipping charges. You are responsible for return shipping charges.
